Weiss Architecture Studio

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Quartz Warranty

Self Use warranty on all our products!

Interstones warrants to the residential owner-occupants of installed Quartz Stones slab surfaces a Eight (8) year warranty from the date of purchase by the original owner or installer whichever is earlier. The quartz warranty covers any manufacturing defects and if any manufacturing defect occurs during the warranty period, we will repair or replace the defective Quartz Stones slabs.

Customers are advised to read and understand the maintenance instructions of our stone.

How to obtain our 10-year warranty:
Interstones Group Stone 8 year quartz warranty is available to anyone who has recently had a Interstones Group Stone slab installed in their homes or premises by approved fabricators and distributors, along with fitter invoice. As long as you follow our guidelines, your warranty will be valid for 8 years after installation. To activate your warranty, please complete the form from below.

Note:
Discontinued colours are NOT covered by our 8 year warranty.
Our Supreme range is covered for 8 years warranty.

Cracks

Interstones slabs, are stone products which will not crack, unless an external force or interaction causes the crack such as impacts, uneven cabinets or flooring, structural settling or movements, thermal shock from the use of crock pots, skillets or other hot items placed directly on the Interstones slabs, improper installation or other conditions in the home that may cause the Interstones Surfaces to shift. Any cuts within the work surface /island for example sink cut out or hob cut out, corners must be at a 45 degrees angle. Slabs not cut at this angle will be void of warranty terms. Don't cut a right angle directly as you risk to crack the slab. Drill a hole before the cutting. Therefore, cracks are not covered by this warranty. Caution: Do not use crock pots, skillets or other hot items directly on your Interstones Surfaces. Always place them on a trivet or cutting board to protect your Interstones from thermal shock.

Abnormal use or abuse

This warranty does not cover products exposed to abnormal use or conditions or abuse in any way. “Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, acid etching, staining or damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking due to customer abuse.

Temporary Mark

This warranty does not cover temporary marks on the Interstones Stone products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.

Variations in colour

This warranty does not cover temporary marks on the Interstones Stone products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.

Outdoor Use

There are many benefits to installing quartz stone in your outdoor kitchen. While they’re extremely resistant to the elements, there are a few steps to take to keep your quartz stone looking their best. AVOID DIRECT SUN EXPOSURE While we know quartz countertops are extremely durable and low maintenance, you must take a few precautions to increase their lifespan. When designing your outdoor space, we recommend factoring in the location of the sun. Ideally, your quartz countertops won’t be placed in direct sunlight. Too much sun exposure can damage your quartz countertops over time, leading to issues like fading, warping, and voiding of your warranty. Additionally, the UV lights can cause the colors in your countertops to fade—and even begin to have a yellow hue! Think about your outdoor kitchen design and strategically place your countertop where it can be protected under an awning or at an angle the sun can’t reach to keep your premium surfaces looking as beautiful as they did on the day they were installed. UNDERSTAND YOUR WEATHER Quartz countertops can be installed in outdoor kitchens throughout the country, but it’s important to understand your area’s weather when determining if quartz is the right material for you. If you live in an area that goes through extreme weather changes between each of the seasons, quartz might not be the right choice. The varying temperatures can impact the structural integrity of your countertops. Because quartz countertops are non-porous, they can withstand liquid (e.g. spills, rain, snow, etc.) without becoming stained or discolored. This makes them an ideal option for homeowners who live in an area that is wet to moist. When determining if quartz countertops are a good fit for your outdoor kitchen, you must consider your climate or you’re risking costly damage down the line. LIMIT ITS EXPOSURE TO HEAT While the natural quartz material is heat resistant, the resin and polymer fillers can be damaged through exposure to excessive heat. Most heat damage is a result of placing hot pots, pans, or dishes directly on the countertop, but direct sunlight can have a similar effect if it is hot enough outside! Too much heat can melt the resin, which often leads to discoloration, spotting, and cloudiness visible on the surface of your quartz countertop. While quartz is an extremely durable option, if you’re located in an area of the country that gets particularly hot, you might want to consider a more heat-proof option like granite.

Warranty – Acceptance Form

To activate your 10 year warranty, please complete the form from below within 30 days of the install of your goods. Please also attach a copy of your invoice of purchase which will be retained for our records.






(Date install:*)